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  • Household Assistance Scheme
    • Can I nominate someone to act on my behalf?

      Yes, you can. Customers may nominate a recognised customer agent (agent) to act on their behalf for the purposes of the Household Assistance Scheme. Customers can nominate an agent when speaking with Centrelink when testing their eligibility for assistance under the scheme.

      An agent will work with the service contractor and Government-contracted installers to schedule appointments, make any decisions relating to any installation work under the Scheme, confirm that any relevant permissions have been sought, and sign off on any work undertaken during the service call.

      If you are nominating an agent, it is important to be aware that they will be required to be present during the visit by the Government-contracted installer. Otherwise, the service will not proceed.

    • I have already bought a set top box but I am experiencing technical difficulties, and I cannot receive all the standard definition digital TV channels available in my area. Am I still eligible to opt in to the Household Assistance Scheme?

      A person is able to opt into the Household Assistance Scheme if they have already obtained the appropriate equipment to receive digital TV but are having difficulty receiving all the standard definition digital TV channels available in their area.

      Please note that the TV licence area may not broadcast all standard definition digital channels offered across Australia and this assistance applies only when a person is having difficulty receiving those channels available in their area. It does not apply to high definition channels.

    • I have previously upgraded my TV to digital. Why can’t I have assistance to cover the costs?

      The Australian Government introduced the Scheme to provide technical assistance to overcome practical barriers experienced by people in switching over to digital TV. The Scheme focuses exclusively on providing practical/technical rather than financial assistance.

      In addition to being a recipient of the maximum rate of one of the eligible payments, a household must also own a functioning TV and not already have access to digital TV. By already having access to digital TV, the household has displayed an ability to convert to digital TV without requiring practical or technical assistance under the Scheme.

    • Is there any difference if I rent or own my home?

      Yes, there is. If you do not own your place of residence, the Government-contracted installer can supply and install a set top box and upgrade the indoor antenna or cabling if required. However, they cannot make changes to external antennas or cabling. You may wish to speak to your landlord or the relevant body corporate or owners’ corporation to arrange these upgrades, if required.

      If you own your home, the Government-contracted installer can supply and install a set top box and make any necessary changes to your external cabling and antenna system. Depending on where you live, you may need permission from your body corporate, owners’ corporation or local council before any changes can be made to external antennas. It is your responsibility to seek any relevant permissions before the installer can carry out any external cabling and antenna work to your home.

      If you live in a residence with a shared antenna system, which is often found in residences such as units, apartments and other multi-dwelling units, it is most likely that a body corporate or building owner will be responsible for external antenna and cabling upgrades.

    • Is there anything I need to do before the Government-contracted installer visits my home?

      No, there is not, provided your home is clear of any debris, and is a safe environment for the Government-contracted installer to enter and work in. Service contractor(s) are required to comply with the occupational health and safety laws, and are not required to provide services to customers where the installer and/or the service contractor(s) determines that the customer’s premises are dangerous to enter or work in.

    • What about people living in nursing homes or disability housing?

      If people living in nursing homes or shared disability housing own the television that they watch, then each resident is entitled to receive assistance.

      However, the upgrading of external antennas or cabling in care facilities, such as nursing homes or shared disability accommodation, is the responsibility of the property owner and will not be included in the assistance package.

    • What is the Household Assistance Scheme?

      The Australian Government has announced the Household Assistance Scheme (HAS) for eligible households in the Mildura, regional South Australia, regional Victoria and eastern Queensland TV licence areas. Lessons learned from the rollout of the Scheme in these areas will help inform the approach taken to the broader switchover around the rest of Australia.

      The Scheme will involve a Government-contracted installer visiting eligible households to supply, install and demonstrate the use of a high definition set top box, at no cost to the recipient. Where the household is entitled, the installer will also undertake any necessary upgrades to the household’s external cabling or antenna.

      For details on eligibility, please see below.
       

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    • Why is assistance only available to eligible maximum rate pensioners?

      The Government needs to take a balanced approach to providing assistance to convert to digital TV. The focus is on those groups most likely to need practical assistance.

      Experience from overseas suggests that maximum rate (that is, the full pension) aged, disabled, carers and veteran equivalent pensioners are the groups most likely to experience technical and practical difficulties converting to digital TV. Therefore, the scheme is directed to people who have both practical need, and limited financial capacity to purchase assistance.<

      Maximum rate recipients of the Age Pension, Disability Support Pension, Carer Payment and Department of Veterans’ Affairs (DVA) Service Pension or the DVA Income Support Supplement payment have been identified as the group in need of this special assistance.

    • Will the Government be providing any services direct to households?

      Yes. The Australian Government will provide services such as the Household Assistance Scheme to eligible households. The scheme commenced in the Mildura/Sunraysia TV license area in early 2010.

      Eligible households will be contacted by Centrelink and invited to test their eligibility. Eligible households will be advised that a technician will make an appointment to visit their home and install the necessary equipment free-of-charge.

      You can find more information about the Household Assistance Scheme below.
       

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  • How do I convert to digital TV?
    • Can I convert my TV myself or will I need someone to help me?

      If you’re able to connect a DVD player or VCR to your television, you should have no trouble connecting a digital set top box. However, if you're worried about doing it, ask your family, friends or neighbours first. Many TV retailers should also be able to help you. If you choose subscription TV, your service provider should provide full service installation and support.

    • Can I keep my analog TV?

      Most analog TVs will be able to receive digital TV by connecting a digital set top box or digital TV recorder. So, unless your analog TV is too old to be connected to a set top box or digital TV recorder, it won’t need replacing.

      However, different TVs use different connections, so it’s important to check the connection points on your TV before you purchase a set top box or digital TV recorder. Your local TV supplier should be able to supply you with the correct cabling.

    • How can I tell if an antenna installer is endorsed?

      All endorsed antenna installers must wear a badge carrying the Australian Government’s Get Ready for Digital TV logo. The badge also displays the installer’s name, photograph, ID number, endorsement end date, and the type of installation they are endorsed for (domestic, commercial and/or satellite).  

      Related information

    • How do I get help with antenna installation?

      If you experience difficulties with your television reception, it’s important to use an endorsed antenna installer who is:

      • experienced in analog and digital television reception
      • able to measure television signal levels at residences.

      An endorsed antenna installer should be able to measure analog and digital television signal levels, and recommend ways to improve or make the most of your reception. The technician should also be able to offer advice about:

      • antenna selection
      • positioning
      • orientation
      • choice of correct cables, connectors and distribution equipment.

      Once measurements have been taken, the installer should be able to advise you on:

      • which reception source provides the optimum signal
      • the best antenna location
      • which antenna type is used to receive the digital signals available in your area.

      You can use mySwitch to find local Australian Government endorsed installers, or for a full list of Australian Government endorsed antenna installers see the link below.
       

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    • How do I identify a approved digital advisor when I am in a retail store?

      All approved digital advisors must wear a badge carrying the Australian Government Get Ready for Digital TV logo. The badge also displays the advisor’s name and when their status expires.

    • How much will it cost to switch to digital TV?

      Set-top boxes, digital TV recorders and new TVs with built-in digital tuner are available with either a standard definition (SD) or high definition (HD) receiver.

      SD set-up boxes typically cost between $30 and $80 with HD set-top boxes around $100 or less.

      An HD set-top box will provide all SD and HD free-to-air digital channels available in your area.

      Digital TV recorders generally cost more than set-top boxes, because of their additional features. Replacing your television set with one that contains a built-in digital tuner will cost more, depending on the brand, size and features that you choose.

      If you've already got digital TV, you won’t need to do anything more.

    • If I have more than one TV, how many set top boxes will I need?

      A set top box will be needed for every television you want to convert unless it already has a built-in digital TV tuner.

    • What do I need to do to prepare for the switchover?

      If you have a new TV then you’re probably digital ready. But, if your TV is a few years old, then here are a few things you can do to get digital ready:

      • Buy a new TV with an integrated digital TV tuner.
      • Keep the TV you have and attach a digital set top box, or a digital video recorder, to it.
      • If you have subscription TV, you may already be digital TV ready.

      If you don’t know whether or not your TV already has a built-in tuner, check to see if you can receive ABC2 or SBS TWO. If you can see these channels, you are already watching digital TV and you don’t need to change or upgrade.

      If you are receiving ABC2 and SBS TWO through your subscription TV service, you will need to check with your provider about access to other free-to-air digital channels. To contact a subscription TV provider to check your options, visit Broadcasters below.
       

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    • What does it mean if an antenna installer is endorsed under the scheme?

      All endorsed antenna installers agree to the scheme’s requirements, complete a skills and knowledge assessment and provide us with information including:

      • proof of one year’s experience as an installer
      • details of the digital signal measurement equipment they use
      • evidence that they (or their employer) have public liability insurance at a minimum value of $5 million
      • their ABN or the ABN of their employer
      • photo identification.

      The skills and knowledge of an endorsed antenna installer have been assessed against industry agreed minimum standards. These standards are based on skills and knowledge covered in Certificates II and III in Telecommunications Digital Reception Technology.

      Installers can be endorsed at one or more of three levels:

      • domestic
      • commercial
      • satellite.

      The scheme is voluntary, with participation entirely at the discretion of installers. The scheme does not certify, licence, qualify or accredit antenna installers.

      Endorsement under the scheme and use of the Australian Government’s Get Ready for Digital TV logo does not indicate that the Commonwealth Government guarantees the quality of an installer’s services, only that the installer has been assessed under its criteria as appropriate for endorsement.

      The Commonwealth Government does not accept liability arising from any act or omission by installers in connection with their performance of services within the scope of their endorsement under the scheme.

    • What equipment will I need?

      You can connect a set top box or digital TV recorder to your existing analog television. Or, you can upgrade to a TV with an integrated digital tuner. If you already have a set top box, digital TV recorder or a digital TV, you should be receiving digital signals, and should not need any other electronic equipment. You can find out more below.
       

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    • What is the Australian Government Retail Advisor Scheme?

      This Scheme has been established for retailers, as part of the Australian Government’s measures to help consumers identify digital products and services.

      Under the Scheme, retailers who supply digital television equipment can register to have their business licensed to use the Australian Government Get Ready for Digital TV campaign logo, and to nominate staff to become approved digital advisors.

      To become an approved digital advisor, staff from participating retailers must complete an online assessment module. Once approved, retail staff will be able to inform consumers about the options to get ready for digital television, digital switchover, and where to find more information.

      The Scheme is not available to door-to-door or other roaming type businesses. Participation in the Scheme is voluntary.

      Related information

    • Where can I find an approved digital advisor in my area?

      You can find a complete list of retailers with approved digital advisors, including those in your area, below.
       

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    • Where can I find an endorsed antenna installer?

      Find your local endorsed antenna installer using mySwitch or for a full list of endorsed antenna installers see below.
       

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    • Will it cost more to run a digital TV or set top box?

      A set top box uses a small amount of electricity. A new TV may consume more electricity than your old one, depending on what type you choose. From April 2009, energy efficiency labels became mandatory on all new televisions. This will help you choose the most efficient model. Like all electrical equipment, televisions and set top boxes continue to use power while in stand-by mode, so it’s best to turn them off completely when you're not using them.

  • Are you an Antenna Installer?
    • Can I promote my antenna installation business as a participant in the Scheme?

      If your antenna installation business currently employs or engages an Australian Government Endorsed Antenna Installer you may publicise this fact in writing in your promotions or advertising.

      However you cannot use the Get Ready for Digital TV campaign logo in your advertising until you have an approved licence from the Australian Government.

      For information on how to register your business for a licence to use the Get Ready for Digital TV campaign logo, go to the AIES pages on the Digital Ready website using the link below.

      Related information

      The Digital Ready Logo

    • Do experienced antenna installers need to be assessed?

      Yes. For the purposes of endorsement under the Scheme we need to assess the knowledge of all antenna installers in a fair and consistent way.

      All antenna installers will need to be registered and approved for participation in the Antenna Installer Endorsement Scheme. Once registration is approved all installers must complete the online assessment/s to be endorsed under this Scheme, unless they have completed the required units of competency from Certificates II and III in Telecommunications Digital Reception Technology.

      This nationally recognised training is the only training that will be accepted for exemption from the online assessment/s.

      For more information about the required units of competency see the FAQ titled ‘What are the industry agreed minimum standards for antenna installers?’

    • Do I have to pay to become an endorsed antenna installer?

      No. There is no cost to participate and no ongoing fees.

    • How do I become an endorsed antenna installer? What does the Australian Government require?

      Antenna installers register, have their registration approved, and complete an online assessment of their knowledge to become endorsed.

      To register you must provide your details at the Scheme’s registration website. To do this, you will need all of the following items:

      1. Your Australian Business Number (ABN) or the ABN of your employer.
      2. Your Photo and ID: A close up photo of yourself taken against a plain, light coloured background (in .jpg, .gif or .png format) AND a copy of your driver’s licence or passport (in .jpg, .gif or .pdf format).
      3. Your Insurance:  Details of your current public liability insurance to the value of $5million AND a copy of your insurance Certificate of Currency or policy document. This document must state that ‘antenna installation’ is a business activity. Do not submit a tax invoice or receipt. This is not acceptable proof of a current insurance policy.
      4. Your Digital Signal Meter: The brand, model and serial number of your digital signal meter. This meter must measure signal strength, bit error ratio (BER) and modulation error ratio (MER).
      5. Your Referee: The name, company name, phone number and email address of an independent, industry related referee who can verify that you have at least 12 months experience conducting antenna and/or satellite installations for digital television reception.

      You must read and agree to the Terms and Conditions of the Antenna Installer Endorsement Scheme and agree to abide by the relevant State or Territory Occupational Health and Safety laws to continue with your registration. When your registration details have been checked and approved by the Digital Ready Taskforce you will be given access to complete the online assessment/s. We will notify you by email when your registration has been approved.

      You must pass the assessment for the Domestic level before you can complete the assessment for the Commercial and/or Satellite level/s.

      Related information

       

    • How do I obtain work with the Household Assistance Scheme or Satellite Subsidy Scheme?

      The Household Assistance Scheme (HAS) helps those on the maximum rate of certain Centrelink and Department of Veterans’ Affairs benefits who have not already upgraded their equipment to get ready for digital television by providing assistance to install digital ready equipment.

      The Satellite Subsidy Scheme (SSS) provides financial and practical assistance for households reliant on analog self-help towers to receive the new Viewer Access Satellite Television (VAST) service. This entails the provision and installation of a satellite dish, VAST set-top box, cables and associated items, and associated reporting to the Department.

      For both Schemes, the Government seeks Service Contractors through the publication of Request for Tenders on the Australian Government Tender System (AusTender). Associated advertisements may also be placed in national and local newspapers.

      The tender process is open and competitive. Tenderers must be able to demonstrate a capacity to manage a high volume of installs and provide customer after care and warranty services, and also be adequately resourced to manage customer data provided by the Department. High quality technical skills, occupational health and safety, and customer care are of paramount importance.

      Service Contractors awarded HAS or SSS contracts may engage sub-contractors to undertake installations in the service region.

      All antenna installers working for the SSS contractors must be endorsed under the Antenna Installer Endorsement Scheme in the first instance or otherwise demonstrate the skills, experience and competence required under the relevant contracts . HAS installers may be endorsed under the Antenna Installer Endorsement Scheme and/or have successfully completed specific units of competency with a Registered Training Organisation, as outlined in the HAS tender documentation.

      The HAS and SSS contract with the service providers to impose additional requirements on their installers, such as police checks.

      To obtain work installing digital TV equipment for these assistance Schemes, antenna installers are advised to contact the successful contractor in each switchover region.

      All Requests for Tender for the Household Assistance Scheme and the Satellite Subsidy Scheme have been, and will continue to be, placed on the Australian Government Tender System, AusTender. Details about the successful tenders are available on the Digital Ready website and also Austender.

      For more information about AusTender visit www.tenders.gov.au. If you are interested in tendering for the HAS or SSS in future switchover regions, you should register on Austender.  

      For more information about when the Household Assistance Scheme and Satellite Subsidy Scheme and when these Schemes will be rolled out in your region please visit the main website at the link below.

      Related information:

       

    • How long will my endorsement remain valid?

      Your endorsement under the Scheme continues until 31 December 2013 as long as your public liability insurance remains current, unless your endorsement is revoked earlier in accordance with the Terms and Conditions of the Scheme.

      Your endorsement badge will expire each year when your public liability insurance expires.
      Before your current insurance policy expires you must update your renewed public liability insurance details online and upload a copy of the Certificate of Currency or insurance policy document to the Scheme’s registration website.

      This will ensure any endorsement you have attained remains valid and a new badge is sent to you.

      Once your renewed insurance details have been approved, a new endorsement badge will be sent to you with an expiry date matching the expiry date of your renewed insurance policy.

      If you are an endorsed antenna installer and do not update your insurance details before your policy expires, your endorsement will be suspended and you will be removed from the endorsed antenna installer listings until you have updated your insurance details, uploaded the required documentation and they have been approved.

    • I am a cabler registered with the Australian Communications and Media Authority (ACMA). Do I still need to do the assessment to become an endorsed antenna installer?

      Yes. Antenna installers are not required by the ACMA to be registered cablers. Similarly, the Antenna Installer Endorsement Scheme does not require applicants to be registered cablers to become endorsed.



      For the purposes of endorsement under the Scheme we need to assess the knowledge of all antenna installers in a fair and consistent way.



      The ACMA regulates communications cabling. While cablers must register with an ACMA accredited registrar to do cabling work in the telecommunications, fire, security and data industries, this does not guarantee they have the knowledge and skills to carry out antenna installations for digital television reception, or that they have previously carried out such installations.



      All registered cablers seeking endorsement under the Antenna Installer Endorsement Scheme will need to be registered and approved for participation. Once registration is approved you will need to complete the online assessment to be endorsed under this Scheme unless you have completed the required units of competency from Certificates II and III in Telecommunications Digital Reception Technology.  This is the only training that will be accepted for exemption from the online assessment.

      For more information about the required units of competency see the FAQ entitled ‘What are the industry agreed minimum standards for antenna installers?’

    • I have an antenna installation business. How can my business become part of the Scheme?

      If your business employs and/or engages an endorsed antenna installer, you can register for a licence to use the Get Ready for Digital TV campaign logo under the Scheme.

      The licence permits an antenna installation business to use the Get Ready for Digital TV campaign logo in advertising and promotional material to publicise its engagement of the endorsed antenna installer(s).

      For information on how to register your business for a licence to use the Get Ready for Digital TV campaign logo, go to the AIES pages on the Digital Ready website using the link below.   


      Related information

      The Digital Ready Logo

    • I have done some courses in antenna installation. Do I still need to do the online assessment to become an Australian Government endorsed antenna installer?

      You won’t have to undertake the online assessment if you have completed nationally recognised training and can provide a Statement of Attainment listing the required units of competency from Certificates II and III in Telecommunications Digital Reception Technology.

      Your training must be completed through a Registered Training Organisation (RTO). RTO’s are training organisations registered with the government body in each state or territory responsible for education and training.
      If you are not sure your training organisation is a RTO, go to training.gov.au (TGA) and search under Organisation/RTO.

      If your training organisation is not listed as a RTO, they may have an arrangement with a RTO to have the courses you completed accepted under Recognition of Prior Learning. You will need to contact your training organisation for more information about this.

      To be exempted from any level of the online assessment (Domestic, Commercial, Satellite), the units of competency you completed must match the units of competency listed under that level. For example, there are six units of competency at the Domestic level and you must have completed all six units.

      If you have a Statement of Attainment that lists the units of competency you completed, please click on “Add Training” in the Scheme’s registration website to upload a copy of the Statement of Attainment.
      For more information about the required units of competency see the FAQ titled ‘What are the industry agreed minimum standards for antenna installers?’
       

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    • What are the industry agreed minimum standards for antenna installers?

      Industry agreed minimum standards are based on the following units of competency from Certificates II and III in Telecommunications Digital Reception Technology.

      Domestic (Basic) (Single Dwelling Domestic Installation)

      ICTTC170A Follow OH&S and environmental policy and procedures
      ICTTC140B Use hand and power tools
      ICTTC011D Place, secure and terminate co-axial cable
      ICTTC164A Install terrestrial antenna
      ICTTC095D Conduct radio frequency measurements
      ICTTC156A Install Digital Reception Equipment (DRE)

      Commercial (Advanced) (MDU MATV Installation) Build on above skill sets, provide skills and knowledge for more complex systems (MATV/CATV) etc.

      ICTTC015D Locate and identify cable system faults
      ICTTC017D Alter services to existing cable system
      ICTTC165A Install complex digital reception systems

      Satellite (Advanced) (Free-to-air Satellite Installation) Build on above skill sets;provide skills and knowledge to install satellite systems

      ICTTC163A Install satellite antenna

    • What if I want to become an endorsed antenna installer but don’t have a scanner or can’t upload the required information?

      If you do not have access to a scanner we can upload your documents if you send them to:

      Antenna Installer Endorsement Scheme
      Digital Switchover Taskforce
      GPO Box 4112
      Sydney NSW 2001

      Please include your full name and address on the back of all documents to help us enter your information correctly. Unfortunately we can’t return your personal documentation.

      We will send you an email once your details are entered and your registration approved. You can then log on to the registration site and complete your assessment.

      Please note that certified copies of your registration documents may be requested.

    • What is the Antenna Installer Endorsement Scheme?

      The Antenna Installer Endorsement Scheme (the Scheme) has been established to ensure that consumers have access to endorsed antenna installers who can help them get ready for digital TV.

      Participation in this Scheme is voluntary and there are no fees to participate.

      Endorsed antenna installers register, have their registration approved and complete an online assessment of their knowledge to become endorsed.

Installers can be endorsed at three levels: Domestic, Commercial and/or Satellite.

      Installers must pass the assessment for the Domestic level before completing the assessment for the Commercial and/or Satellite levels.

Businesses with an endorsed antenna installer can also register their business for a licence to use the Australian Government’s ‘Get Ready for Digital TV’ logo.

    • What is the endorsed antenna installer advice form?

      Developed in consultation with industry, this form is for use by antenna installers endorsed under the Antenna Installer Endorsement Scheme.

      You may want to use this form if you are an endorsed antenna installer and do not already have a process in place to record the details of your installation work.

      For each customer you can use the form to record the customer details, site and the nature of the work you performed.

      Please provide a copy of the completed form to the customer and keep the original for your records.

      The form should be signed by you and the customer to certify that the work performed has been explained to the customer and is in accordance with the Digital TV Antenna Systems Handbook/s, available here.

      The Digital Switchover Taskforce may request a copy of the form from you or the customer.

      Remember you are required to keep secure any personal information you acquire through participation in the Scheme. You can only use or disclose the information for the purposes of the Scheme. A customer may also request access to personal information you hold about them.

      A copy of the form is available here.
       

      Related information

    • What is the online assessment to become an endorsed antenna installer? How long does it take?

      You can be assessed in three areas: Domestic, Commercial and Satellite. You must complete the Domestic assessment before proceeding with the Commercial and/or Satellite assessment.

      The assessments are randomly generated and based on units of competency from Certificates II and III in Telecommunications Digital Reception Technology, which specifically deal with workplace safety, digital TV and antenna installation.

      Domestic

      
The Domestic assessment has four modules:

      • working safely
      • coaxial cabling
      • installing antennas
      • installing equipment.

      You have a specified time to complete each module but you can take a break between modules. We recommend you allow 90 minutes to complete the Domestic assessment.

      Commercial

      
The Commercial assessment has two modules:

      • install complex systems
      • alter and troubleshoot complex systems.

      You have a specified time to complete each module but you can take a break between modules. We recommend you allow 45 minutes to complete the Commercial assessment.

      Satellite


      The satellite assessment has one module:

      • satellite free-to-air installation.

      We recommend you allow 30 minutes to complete the Satellite assessment.

      You can be exempted from part or all of the assessment if you have completed nationally recognised training through a Registered Training Organisation (RTO) and can provide a Statement of Attainment listing the required units of competency from Certificate II and III in Telecommunications Digital Reception Technology.

      For more information about the required units of competency, see the FAQ titled ‘What are the industry agreed minimum standards for antenna installers?’

    • Where can I get help with my Antenna Installer Endorsement Scheme registration?

      If you require assistance with your registration or want to check on the progress of your application please telephone or email us Mon – Fri 9am to 5pm (AEST)

      Telephone: 02 8023 3755

      Email: switchover_endorsement@dbcde.gov.au  

      If you experience technical problems, or have difficulties logging in to the registration system please call 02 6652 9853.

  • Property managers
    • Is there any other guidance about digital TV switchover available for body corporates?

      The Antenna Systems eToolkit (ASeT) provides detailed information about antenna equipment, cabling and installation, as well as cost estimates for a range of technical solutions to ensure your building can adequately receive and distribute TV signals.
       

      Related information

    • What about people living in nursing homes or disability housing?

      If people living in nursing homes or shared disability housing own the television that they watch, then each resident is entitled to receive assistance.

      However, the upgrading of external antennas or cabling in care facilities, such as nursing homes or shared disability accommodation, is the responsibility of the property owner and will not be included in the assistance package.

  • Retailers
    • Can I promote my retail business as a participant in the Retail Advisor Scheme?

      Retailers approved for registration will be offered a licence agreement to use the Australian Government Get Ready for Digital TV logo in association with the Retail Advisor Scheme.

      The licence permits retailers to use the logo to advertise that they have digital advisors in their store. On completion of the licensing agreement, you will be given access to the Get Ready for Digital TV logo to use in promoting your services.

    • Do I have to pay to participate in the Retail Advisor Scheme?

      There is no cost to participate in the Scheme and no ongoing fees.

    • How do I become an approved digital advisor?

      To become an approved digital advisor, the retail business where you work must have signed a licence agreement to participate in the Australian Government Retail Advisor Scheme. Once the business has joined the Scheme, the nominated store contact will be sent the details on how to access the online assessment module. In order to become approved as digital advisors, staff from participating retailers must complete the online assessment module.

    • I am a retailer. How can my business become part of the Retail Advisor Scheme?

      If you’re interested in joining the Scheme, you can complete the online application form below, or alternatively, you can download the form ( 1.4mb — 1.9mb) and email to switchover_retailers@dbcde.gov.au or fax it to 02 8023 3776. 

      Related information

    • What is the Australian Government Retail Advisor Scheme?

      This Scheme has been established for retailers, as part of the Australian Government’s measures to help consumers identify digital products and services.

      Under the Scheme, retailers who supply digital television equipment can register to have their business licensed to use the Australian Government Get Ready for Digital TV campaign logo, and to nominate staff to become approved digital advisors.

      To become an approved digital advisor, staff from participating retailers must complete an online assessment module. Once approved, retail staff will be able to inform consumers about the options to get ready for digital television, digital switchover, and where to find more information.

      The Scheme is not available to door-to-door or other roaming type businesses. Participation in the Scheme is voluntary.

      Related information

  • Satellite Subsidy Scheme
    • How do I apply for the SSS?

      You can check your eligibility for the SSS and apply online on this website or by calling the Digital Ready Information Line on 1800 20 10 13 (8am-10pm AEST, 7 Days).

      Related information

    • How do I find out if my area is eligible for the SSS?

      The SSS will be rolled out progressively across Australia. To find out if the SSS has opened in your area, go to the ‘Timetable for SSS rollout’ on the SSS pages of this website by following the Related Information links below.
      For a list of currently eligible SSS towns, go to ‘SSS rollout towns’ on the SSS pages of this website by following the Related Information links below.  

      To see if your household is in an area eligible for the SSS, enter your address into mySwitch on this website by following the Related Information links below.

      You can also use this website to check your eligibility and apply online for the SSS.

       

      Related information

    • How much do I have to pay for the SSS?

      Registered households must pay a household contribution to the service contractor at the time of installation. This amount is predetermined by the Commonwealth and is expected to be between $200 and $350, depending on the location.  Registered households will be clearly advised of their household contribution well in advance of the installation date.

      More information about the household contribution amount in your area is on the Satellite Subsidy Scheme information available on this website.

      If you live in a Remote Indigenous Community (RIC), please read the RIC FAQ below.

       

      Related information

    • How will I get TV if my local self-help TV tower is not being upgraded?

      Local communities that rely on an analog self-help TV tower not being converted to digital may be eligible for assistance to switch to the new Viewer Access Satellite Television (VAST) service through the Satellite Subsidy Scheme (SSS).  

      Licensees of a self-help TV tower have the option of upgrading their tower to digital at their own expense. However if they do so, households that receive their TV service from this tower will not be eligible for the SSS, even if they later find they are not able to receive adequate digital TV reception from the upgraded self-help tower.

       

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    • I don’t own my own home. Am I eligible for the SSS?

      Tenants in eligible dwellings can apply for the SSS if they have received permission from the landlord or the landlord’s agent authorising the installation of the satellite equipment in that dwelling.

      An applicant who is a tenant must  sign a declaration on the SSS application form that they have, or will obtain the landlord’s written permission to install the direct-to-home satellite equipment in that dwelling. Evidence of this permission may be requested at the time of installation.

      Communal residential living premises, such as group homes, disability homes, nursing homes and retirement villages with communal living arrangements may be eligible for one subsidy per distinct address.

       

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    • I have been advised that I’m not eligible for the SSS. What can I do?

      A SSS applicant may appeal the decision that they are ineligible due to their location and the predicted coverage from a self-help TV tower.  SSS applicants deemed ineligible for the SSS, who request an appeal, must make a declaration that they rely on a signal from a self-help tower and do not receive a digital TV signal from any other tower.  

      Under the appeal process, the applicant may be required to provide a broadcast signal reading, at their own cost, carried out by an endorsed antenna installer.

      SSS appeals may be made by calling the Digital Ready Information Line on 1800 20 10 13 (8am-10pm AEST, 7 Days).

       

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    • I’m not eligible for the SSS, but what about the Household Assistance Scheme (HAS)?

      The SSS and the HAS are two separate schemes. Where the SSS is available for eligible households which rely on TV reception from a local TV tower not being converted to digital, the HAS is available for a household where at least one resident is receiving the full rate of one of the following payments:
       

      • Age Pension
      • Disability Support Pension
      • Carer Payment
      • Department of Veterans’ Affairs (DVA) Service Pension
      • DVA Income Support Supplement Payment.

      Where the SSS is requires a household co-contribution of between $200 and $350, the HAS provides free equipment and installation.

      Applicants are not eligible to receive assistance under both schemes.

      More detail about the HAS is available on the Household Assistance Scheme pages on this website.

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    • Is the SSS available to Remote Indigenous Communities?

      Households in SSS identified Remote Indigenous Communities (RICs) relying on TV reception from a TV tower not converted to digital may be eligible for the SSS. Installations through the SSS for eligible households in RICs are eligible for additional assistance. RIC households do not need to apply for the SSS through the Digital Ready website or the Digital Ready Information Line.

      More information about the SSS application and installation process for a RIC will be provided to the community closer to the installation period for that community.
       

       

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    • What happens after I apply for the SSS?

      If you have applied and are eligible and registered for the SSS, you will be sent a letter from the Digital Switchover Taskforce advising how your installation will be arranged.
      A representative from the government contracted service provider will then contact you by letter and phone to arrange an installation time.

      SSS installations will be carried out by installers experienced in domestic satellite dish installation subject to a contract between the Commonwealth and the service contractor. The service contractor is selected by the Australian Government through a competitive procurement process.

      The installer will supply, install and demonstrate the Viewer Access Satellite Television Service (VAST) service.   

      If a household co-contribution is required, the installer will require payment at the time of installation.

       

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    • What if I’m not eligible for the SSS but I need to access satellite TV?

      Households not eligible for the SSS may still apply for access to the Viewer Access Satellite television (VAST) service. VAST applicants are responsible for all costs associated with accessing the VAST service. This includes the cost of equipment to receive the VAST service. More detail on how to apply for VAST can be found at the MySatTV webpage at the Related information links below.

       

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    • What is a self-help TV tower?

      A self-help TV tower receives and retransmits free-to-air signals from the main television broadcaster towers or satellites.

      Self-help TV towers are owned and maintained by self-help licensees such as local councils and local community organisations in areas where broadcasters have not established towers, or where the signal from the broadcasters tower serving the area is not adequate.

      If you are in an area relying on TV reception from a local analog self-help TV tower not converting to digital, you may be eligible for the SSS.

       

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    • What should a self-help licensee consider before upgrading their self-help TV tower to digital?

      Self-help licensees have a choice – to either meet the full cost of upgrading their self-help tower to digital TV and all ongoing maintenance costs for this tower, or to switch off their tower and opt their community in to receive the SSS.

      Licensees who choose to upgrade their services to digital must apply for a digital broadcasting license from the Australian Communications and Media Authority (ACMA). The decision to approve a licence request is a matter for the ACMA and will depend on a wide range of technical and regulatory considerations. The ACMA’s guidelines for the assessment of applications for digital self-help retransmission services are available on the ACMA's website, via the Related Information link below.   

      Based on industry advice, the basic capital cost of upgrading each self-help tower to retransmit the VAST service in is the order of $150 000. Further, it is estimated that over a 10 year period, maintenance costs for this equipment could be greater than $200 000.

      If a self-help licensee pursues this option, households that receive their TV service from this tower will not be eligible for assistance under the SSS. This is the case even if households later find they are not able to receive adequate digital reception from the upgraded self-help tower.

       

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    • What will I receive under the Satellite Subsidy Scheme?

      Approved SSS eligible households will receive a ‘subsidised standard installation package’, which includes a satellite dish, low noise blocker, external cables, VAST satellite set-top box, fly leads and a wall plate connector. The installer must ensure all VAST digital TV channels are fully working before they leave the household.

      The SSS installation package includes a twelve month warranty to repair or replace faulty equipment or workmanship.

      The service contractor may also offer a range of ‘optional services’ to households. Optional services include any extra equipment required for a second TV operating in the same household.  Optional services may include internal antennas, converters and the installation of a second set-top box. Optional services are not subsidised through the SSS but are available at an agreed price.

      Households can request optional services when arranging a time for their subsidised installation with the service contractor.

       

      Related information

    • Who is eligible for the SSS?

      Only households in certain areas are eligible for the Satellite Subsidy Scheme.

      Households are eligible if their local TV tower is not being converted to digital, rely on this tower for reception and are not within the coverage area of a nearby commercial broadcasting tower.
      SSS applicants must be the owner, landlord or tenant of the dwelling where the equipment is to be installed, and be an Australian citizen or permanent resident of Australia aged 18 years or over.

      The dwelling where the equipment is to be installed must be a self-contained residential dwelling, at a distinct address.

      Commercial dwellings are not eligible for the subsidy.

       

      Related information

    • What areas are eligible for the SSS?

      Households in areas that rely on TV reception from a local TV tower not being converted to digital may be eligible for assistance under the SSS.

      As an example, if a household receives good analog TV reception from a local self-help TV tower and no digital TV reception from any nearby commercial broadcasting tower, that household is likely to be eligible for SSS.

      If a household receives good analog TV reception from a local self-help tower and good digital TV reception from a nearby commercial broadcasting tower, that household is likely to be ineligible for SSS.

      Usually entire towns are eligible as they all take their reception from the one local TV tower.

      More about eligibility for the SSS is available on this website.

       

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    • What is the Satellite Subsidy Scheme (SSS)?

      Under the Satellite Subsidy Scheme (SSS), the Australian Government will subsidise the installation of satellite TV equipment in eligible households.

      The satellite subsidy reduces the cost of purchasing and installing the new Viewer Access Satellite Television (VAST) Service for all eligible households across Australia, to less than half the cost they would otherwise incur.

      The subsidy can only be accessed by using an SSS government contracted installer, after you have applied and been found eligible for assistance under the SSS, and not by cash or reimbursement.

       

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    • Why isn’t my local self-help TV tower being upgraded?

      Television broadcasters collectively reached an agreement to upgrade a number of analog self-help TV towers across Australia to operate in digital. It is a commercial decision for broadcasters as to which sites they choose to convert to digital, subject to planning approval from the Australian Communications and Media Authority (ACMA).

      The Government is not contributing to the upgrade of analog self-help TV towers.

       

      Related information

  • Viewer Access Satellite Television (VAST)
    • How to access the local news and content on the satellite service?

      Because the satellite service will cover the whole of Australia, special arrangements will be needed to ensure local news and information are provided to viewers. All regional commercial broadcasters will contribute the local news content from each market they operate in to the new satellite service.

      The VAST service will provide viewers in regional and remote Australia with access to the local news services, currently broadcast by the commercial broadcasters in their relevant terrestrial licence areas.

      The news content will be grouped into a dedicated local news service, which will be part of the satellite service. Satellite viewers will use their remote controls to select the news service on which their local news content is broadcast. News services available through the satellite service will not be shown at the same time as those shown terrestrially, but will be available as soon as possible after production of live-to-air bulletins are complete on terrestrial services. Details about the timing and presentation are still being determined by the commercial broadcasters.

      The ABC and SBS news services will be provided by the ABC and SBS on the satellite, not as part of the news channel. ABC services will be state-based, and SBS’s nightly national news bulletins will be broadcast at 6.30 pm and 9.30 pm. The new ABC 24-hour news channel will also be provided when it commences.
       

      Related information

       

    • What is the VAST service?

      The Australian Government is implementing a satellite service to provide viewers with access to digital. This new Viewer Access Satellite Television (VAST) service will provide viewers living in regional and remote areas of Australia access to the same number of free-to-air digital television channels available to people in the cities.

      Most Australians receive their television services from the network of broadcaster-owned transmission towers. They will continue to do so after the switch to digital. However, for those who live outside the coverage of their local terrestrial television services, this new satellite television service will ensure that they can enjoy the benefits of digital television just as other Australians. Satellite is the most effective way of providing a service to all those viewers who live outside the coverage of the terrestrial network.

      For the first time, all free-to-air digital television services, including the original three commercial and two national channels, and the new digital services such as ABC2, ABC3, SBS TWO, GO!, 7TWO and ONE HD, will be available to all Australians, no matter where they live.

      The VAST service will provide regional viewers with access to the local news currently broadcast in their TV license area through a dedicated local news channel. It will also provide viewers with access to the ABC’s new 24-hour news high definition multi-channel, which will be launched later this year.
       

      Related information

       

       

    • What will happen to the current RABS/Aurora satellite service?

      The RABS or Aurora service will continue until switchover in 2013. The VAST service will operate alongside until then. It is expected that Aurora viewers will make the switch to digital by purchasing a VAST set top box. In most instances, a new satellite dish or cabling will not be required.

      Related information

       

    • Who will be eligible to access the satellite service? How many viewers will access the service?

      The new satellite service will be available to viewers who are unable to receive adequate digital television services from existing terrestrial transmitters. It will also be available to viewers in remote Australia, who currently rely on the Remote Area Broadcasting Service (RABS). This satellite service is also known as Aurora. The Government is working closely with broadcasters to finalise the details of how access to the satellite service will be managed.

      Households that currently rely on self-help retransmission facilities which are unable to receive digital terrestrial television services will be able to access the new satellite service, but only if the new transmission is not adequate, or the self-help facility is not being upgraded.

      It is difficult to estimate exactly how many viewers will need to receive the new satellite service, but it may potentially benefit up to 247,000 households across Australia. Many of these households already rely on satellite reception for their television. The new satellite service will provide a greatly increased number of channels compared to the current limited satellite service, RABS. And, for the first time, viewers will be able to access local news content.

      Related information


    • Will the satellite service be available for the start of the digital switchover rollout?

      The Australian Government will invest $375.4 million over 12 years to provide transmission of digital free-to-air television services from the new satellite platform—the VAST service. The Government is funding the full cost of building and operating the service, for the potential benefit of up to 247,000 households across Australia. The satellite service commenced for viewers in the Mildura/Sunraysia licence area in early June 2010 and will be made available to viewers in other licence areas as switchover progresses across Australia.

      The Government is working closely with broadcasters to make sure that the new satellite service will be available to viewers well before their area switches over to digital-only television. The Government has reached a funding agreement with broadcasters to provide the new satellite service. Further information on access arrangements for viewers can be found below.
       

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  • When and where is the switchover happening?
    • Is digital TV available in my area?

      Digital TV is currently available in many areas of Australia. mySwitch has been developed to assist you to see what services are currently being broadcast in digital in your area. Your local broadcaster or Freeview will also be able to confirm exactly what services are currently available. Their contact details are available on the Useful links page.

      Find out when the digital switchover is happening in your area below.
       

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    • What happens to my address details when i use mySwitch?

      The use of your personal information is governed by the Commonwealth Information Privacy Principles, details of which can be found at www.privacy.gov.au. Your address is used for your search only and is not retained or stored for future use by the department or any other user.
       
       

    • When is the switchover happening?

      The switchover will begin in 2010 and continue until the end of 2013. It will be rolled out progressively around the country, region by region.

    • When should I start thinking about switching?

      You should think about switching now. The sooner you switch the sooner you can enjoy the benefits of digital television. If you have more than one television, you might want to plan to switch each set over time.

    • Why do I need to give you my address when i use mySwitch?

      Providing your street address enables mySwitch to display accurate digital switchover information for your circumstances. This includes the expected quality and type of digital television services for your specific address, which may be very different for a location only a small distance away, such as across the street. For this reason, unless you enter an address, we cannot provide you with coverage information about digital television services.

      mySwitch does not record or store information about individual addresses. For more information, please view the Privacy statement.

      Related information

       

       

  • Digital TV: what is it all about?
    • Can I continue to watch community TV?

      The Australian Government announced a pathway to digital for the metropolitan community television stations. Spectrum has been temporarily allocated to the community broadcasting sector to allow community television operators – Channel 31 in Adelaide, QCTV in Brisbane, C31 in Melbourne and TVS in Sydney –  to simulcast their services in digital until the switchover to digital-only television in those cities in 2013. A digital only licence was granted to the Perth community television station.

      QCTV switched to a digital only service on 15 May 2011, as a cost saving measure arising from the January 2011 floods. Both C31 Melbourne and TVS Sydney have also opted to switch off their analog services from 1 March 2012. Both stations have undertaken a public information campaign to inform their viewers of this date.
       

    • Can I still watch Imparja and Seven Central with digital TV?

      Yes. Both of these services will be available on the new satellite service. Unlike the existing Aurora remote satellite service, the new Government-funded digital satellite service will carry the full suite of free-to-air television channels in all regions of Australia. The new digital television satellite service, known as the Viewer Access Satellite Television (VAST) service, will be provided by Eastern Australia Satellite Broadcasters Pty Ltd, which includes Imparja and Southern Cross Media.

      The VAST service will provide the same number of channels that are currently available in metropolitan areas: programs from the Seven, Nine and Ten networks and the national broadcasters’ main channels, ABC1 and SBS ONE, along with digital channels ABC2, ABC3, ABCHD, SBS TWO, 7TWO, GO! and ONE HD. A new ABC 24-hour news channel is expected to replace the current ABCHD service later this year.

      The VAST service will also provide viewers with access to the local regional news services currently broadcast by the commercial broadcasters in their relevant terrestrial licence areas. These services will be provided through a dedicated news channel. In addition, the news services of the national broadcasters, the ABC and the SBS, will also be provided. ABC news will be provided on a state basis.

      Access to the VAST service will be managed by the use of a smart card, which will come with the set top box. Viewers will need to activate the smart card to receive commercial television services, but the smart card will be pre-activated to receive the national (ABC and SBS) services.  

    • What are high definition (HD) pictures?

      High definition broadcasts have image resolution superior to SD pictures and the current analog television broadcast. Australian broadcasters currently use four different levels of HD:

      • 1920 active pixels x 1080 lines @ 50Hz interlaced
      • 1440 active pixels x 1080 lines @ 50Hz interlaced
      • 1280 active pixels x 720 lines @ 50Hz progressive
      • 720 active pixels x 576 lines @ 50Hz progressive

      HD pictures are most noticeable on larger screens and when using projection equipment. They’re also ghost-free and in widescreen format. When viewed on an HD television screen, the viewer can enjoy cinema-quality viewing with Dolby Digital sound (where available with some HD programming).

    • What are standard definition (SD) pictures?

      Standard definition (SD) broadcast quality is superior to analog television broadcasts. It’s generally viewed on 4:3 television sets, is ghost-free and in widescreen format. The SD picture resolution is 576 lines x 720 active pixels @ 50Hz interlaced (576i).

      Before switchover in a licence area, the Government requires broadcasters to provide a simultaneous SD broadcast of their core analog channel at all times. This is in addition to any other SD or HD channels that they may broadcast. This is to ensure that viewers who have purchased standard definition receivers will be able to receive a digital television service. Except in some smaller regional licence areas, commercial broadcasters are generally restricted from providing more than two standard definition channels and one high definition channel before switchover in a licence area.

    • What benefits will I get from digital television?

      Simply put, digital TV will give you DVD-quality pictures, CD-quality sound as well as widescreen format. It will also bring new digital TV channels and interactive features like a digital TV guide and weather updates. The ABC, SBS, Seven, Nine and Ten have all introduced high definition digital channels. Gradually, all free-to-air channels will be introducing new digital channels and content.

    • What does digital switchover mean?

      Digital switchover simply means changing from analog signal to digital. Currently, our free-to-air television signals are broadcast in both analog and digital formats. During the digital switchover, all free-to-air analog television signals will be progressively turned off and replaced with digital-only television signals.

    • What happens if I don’t do anything?

      Choosing not to do anything means you’ll lose access to free-to-air TV when the switchover is complete in your area. That’s why it’s important that you plan ahead and, if necessary, budget for the change to digital.

    • What is an integrated digital television (iDTV)?

      An integrated digital television (iDTV) is a television with a built-in digital tuner for receiving and displaying digital TV transmissions. A set with iDTV generally incorporates a high quality widescreen display and a high-level audio capability with appropriate audio/video connectors. It does not require a digital television set top box, although connection of an additional set top box could provide recording or other functionality.

    • What is digital free-to-air television?

      Digital free-to-air television will have the same channels you currently receive through analog TV. It also has additional channels such as ABC2, ABC3 and SBS TWO, and if you can view them (and you don’t have subscription TV), it means your TV is capable of receiving digital broadcasts.

    • What is Freeview?

      Freeview is the name of the free digital television service in Australia. It comprises all the channels from Australia’s free-to-air broadcasters, including the ABC, SBS, Seven Network, Nine Network, Network Ten, Prime7, WIN and Southern Cross.

      Freeview offers up to 10 more channels than would otherwise be received via analogue television. The additional channels include ABCNews24, ABC2, ABC3, SBSTWO, 7Mate, 7TWO, GO!, GEM, ELEVEN and ONE. To find out which channels are available in each region of Australia on Freeview, visit the Freeview website.

      To receive all the channels that are offered on Freeview in your area, you will need to convert to high definition digital TV equipment. Your local electronics retailer will be able to help you find the most appropriate products for your needs. Once you have this equipment, Freeview is free. You pay no fees or monthly subscriptions.
       

      Related information

       

    • When did digital TV start?

      In 2001, digital TV began broadcasting in metropolitan areas. It’s been broadcast in many regional areas since.

    • Which other countries have already switched over?

      Luxembourg was the first country to make the switch to digital-only television in 2006. Other countries that have switched to digital-only television include Finland, Netherlands, Andorra, Sweden, Switzerland, Denmark, USA and Croatia. In 2011, countries that are reportedly completing the transition to digital TV include Canada, Czech Republic, Cyprus, France, Hungary, Israel, Japan, Slovenia and Bosnia.

      Switchover is currently occurring in the United Kingdom, the special administrative region of Hong Kong, New Zealand, Azerbaijan, Italy, and Greece.  Some countries will switch off analog signals region-by-region, while other countries may opt to switch-off analog signals in one go.

    • Who is managing the digital switchover?

      The Australian Government has established the Digital Switchover Taskforce to manage the digital switchover process. The Taskforce is part of the Department of Broadband, Communications and the Digital Economy and has offices in Sydney and Canberra.
       

      Related information

    • Why is the Government turning off analog signals?

      Most overseas programs are recorded in the digital format, so it’s important Australia keeps up with these changes in technology. The switchover will also free up broadcast space for other community services.

  • Will I have connection issues?
    • Further information on television reception

      In addition to the transmission information available on mySwitch for all television services, ABC TV specific reception information is on the ABC website; SBS specific transmission information is on the SBS website; Community broadcast information is available on the community television website.

      The Australian Communications and Media Authority (ACMA) have published information about digital television reception that can be downloaded from the ACMA website.
       

      Related information

    • How will I know about signal availability in my area?

      You should check mySwitch to see whether digital television signals are available in your area, and whether coverage from the transmitter site is adequate. If a television service is not receivable in a particular area, contact the relevant broadcaster who can confirm if television service is available in the area. You can get contact details for commercial broadcasters from Free TV Australia.
       

      Related information

    • I have very poor digital TV reception. What can I do about it?

      Reception difficulties are often the result of a weak signal. In some cases, a qualified installer can advise on ways of improving reception, even in areas with marginal signal coverage. You can see a list of installers near you by using the mySwitch application.
       

      Related information

    • I know a new digital TV channel has commenced, but I can’t see it on my TV.

      Not all digital TV receivers automatically detect the arrival of a new digital TV channel. As a result, some receivers will require a ‘re-tune’ or ‘re-scan’ every time a new channel is launched.

      Manual re-tuning of digital services is usually done through the menu button on the remote control of a digital television or set top box. Usually the option of re-tuning is available in the ‘set-up’ menu. Once you have accessed this menu you should choose 'rescan', 'store channels', 'retune' or 'replace' and allow the set to automatically identify digital services. A re-tune will identify and remember all the digital services that a television is able to receive. If you live in an apartment building or block of units, you may use a shared antenna system that requires adjustment before it can receive and distribute a new channel. If after re-tuning you still can’t view a new digital channel, an experienced antenna installer may be required. Any inspection or upgrade by an installer should be arranged through your building manager or owners’ corporation (body corporate) representative.

      The re-tune may delete the ‘favourite channel’ settings stored in your receiver or reset the personal identification number set for parental lock—if these features are important to you, you should check them after performing a re-tune and reset them if required.

    • Is there any other guidance about digital TV switchover available for body corporates?

      The Antenna Systems eToolkit (ASeT) provides detailed information about antenna equipment, cabling and installation, as well as cost estimates for a range of technical solutions to ensure your building can adequately receive and distribute TV signals.
       

      Related information

    • What do I do if I get ‘freezing’ and have pixilation problems?

      This depends on how often it’s occurring. If it’s regular, you should contact an endorsed antenna installer to see if the situation can be improved.

    • What might cause an obstruction to my signal?

      A number of factors can lead to poor digital TV reception. These can include:

      • weather conditions, which can cause digital reception to break up or ‘pixelate’
      • signal obstructions, such as the immediate local terrain, foliage, buildings and trees
      • an inadequate or excessive signal
      • ‘impulse noise’ interference, which can be generated by household items like appliances, light switches or hairdryers.
      • Inadequate antenna or antenna system (see Antenna Systems eToolkit (ASeT))

       

      Related information

       

    • Will my wall plates and cabling need to be replaced to receive digital TV?

      Existing wall plates and cabling may require replacement in some circumstances, for example where they are old or damaged. If the cabling needs to be replaced, RG6 quad-shielded coaxial cable is recommended.

    • Will the weather affect digital TV?

      If you live in an area that experiences weather patterns such as heavy rain or frequent storms, this can impact digital television. Bad weather can result in freezing of the picture, pixilation, or a temporary loss of signal.